This Privacy Policy explains how WOOP collects, uses, and protects your personal information when you access or use our website or services, including when you make a purchase from our online store.

By using our Services, you agree to the collection and use of your information as described in this policy.

We may collect the following categories of personal information depending on how you interact with us:

• Contact details: name, address, phone number, email
• Payment details: card information, payment confirmation, transaction history
• Account info: username, password, preferences
• Order history: items viewed, purchased, returned
• Device & usage info: IP address, browser type, interaction data
• Customer support: details you include in communication with us

We collect this information:

• Directly from you (e.g. during checkout or account creation)
• Automatically via cookies and analytics tools
• From service providers like Shopify, payment processors, and shipping companies

We use your personal information to:

• Process and fulfill orders
• Provide customer support
• Personalize your shopping experience
• Send marketing communications (only if you’ve opted in)
• Improve and secure our services
• Comply with legal obligations

You may unsubscribe from promotional emails at any time using the “unsubscribe” link.

We may share your information:

• With Shopify, who hosts our store and enables secure transactions
• With service providers (e.g. delivery partners, payment processors)
• If required by law or legal proceedings
• With your consent (e.g. for shipping or social logins)
• In case of a business transfer (e.g. sale or merger)

Our store is hosted on Shopify. Shopify may collect and process your personal information, including across other Shopify-hosted stores, to improve their services.

For more details, please review the Shopify Privacy Policy and you may manage your rights through their Privacy Portal.

We use cookies to improve your browsing experience and analyze usage. You can manage your cookie preferences in your browser settings or via the consent banner on our site.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data uses
• Receive a copy of your personal data (data portability)
• Withdraw consent where applicable
• File a complaint with your local data protection authority

To make a privacy request, email us at info@woop.com.cy. We may verify your identity before processing your request.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data uses
• Receive a copy of your personal data (data portability)
• Withdraw consent where applicable
• File a complaint with your local data protection authority

To make a privacy request, email us at info@woop.com.cy. We may verify your identity before processing your request.

Our Services are not directed at children under the age of 16. We do not knowingly collect data from minors. If you believe your child has provided us with personal information, please contact us to have it deleted.

Your data may be stored or processed outside Cyprus or the European Economic Area (EEA), including in countries that may not have the same data protection laws. Where required, we use standard contractual clauses to protect your data.

We may update this Privacy Policy from time to time. We will post any changes here and update the “Last Updated” date above.

If you have any questions or wish to exercise your privacy rights, please contact us at:

info@woop.com.cy

Themistokli Dervi 17D, Nicosia, 1066, Cyprus

We kindly ask that you review all product details carefully before placing your order.

We take great care in ensuring your order arrives in perfect condition. However, if your item is damaged, defective, or incorrect, please contact us immediately at info@woop.com.cy with a photo of the issue and your order number. Our team will review the case and advise on the next steps.

Please note: Items sent back to us without first contacting our team will not be accepted.

If a return is approved (e.g. for damaged items), we will notify you once we've received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@woop.com.cy.

Orders are processed within 1–3 business days, and delivery typically takes 2–3 working days from dispatch.

Shipping costs are calculated at checkout based on your order total, weight, and delivery address.

Once your order is dispatched, you will receive a confirmation email with tracking information (if available).

We currently ship only within Cyprus.

• Please double-check your shipping address before completing your order.
• Additional fees may apply if an order cannot be delivered due to an incorrect or incomplete address.
• We are not responsible for delays caused by courier services, public holidays, or external circumstances beyond our control.