Got questions? We've got answers. Find everything you need to know about shopping at WOOP — from shipping times and delivery costs to returns, exchanges, and product authenticity. We deliver professional hair care products across Cyprus, offer free shipping options, and guarantee that every product is 100% authentic and sourced directly from official distributors. Can't find what you're looking for? Contact our team and we'll help you out.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Orders are processed within 1–3 business days, and delivery typically takes 2–3 working days from dispatch.

How much does it cost? How much does it cost?

ACS home delivery is €8.00 and pickup from an ACS store is €4.00. Pickup from HAIR ETC. Studio in Nicosia is free.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes. Home delivery is free on orders of €80.00 and over, and ACS store pickup is free on orders of €50.00 and over. Pickup from HAIR ETC. Studio is always free. Check your cart for the current threshold.

Do you ship internationally? Do you ship internationally?

No, we ship our products only in Cyprus.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we only offer refunds on damaged products.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 5 days after the purchase is made.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.